CTFCU COVID 19 UPDATE EFFECTIVE APRIL1, 2020
CTFCU IS NOW FOLLOWING THE MEMBER SERVICE PROTOCOL OF BY SCHEDULED APPOINTMENT ONLY THAT OTHER CREDIT UNIONS AND FINANCIAL INSTITUTIONS ARE IMPLEMENTING. THIS WILL ELIMINATE GROUPS OF PEOPLE GATHERING AT THE DOOR AND HELP ENFORCE NECESSARY SOCIAL DISTANCING MEASURES TO PREVENT SPREAD OF CORONAVIRUS. THIS WILL ALSO HELP TO MAKE YOUR OFFICE TRANSACTIONS FASTER AS WE ARE WORKING WITH REDUCED OFFICE STAFF. BEGINNING WEDNESDAY APRIL 1, 2020, ALL MEMBER TRANSACTIONS AT THE OFFICE ARE BY APPOINTMENT ONLY. PLEASE NOTE THAT THE LOBBY REMAINS CLOSED. PLEASE CONTACT CTFCU BEFORE COMING TO THE OFFICE IN ORDER TO ARRANGE A TIME FOR ANY TRANSACTIONS AT THE OFFICE. YOU CAN CONTACT US BY PHONE – (617) 492-3212 OR EMAIL info@cambridgeteachersfcu.org.
IF YOU HAVE NOT ALREADY DONE SO, PLEASE SIGN UP NOW ON OUR EMAIL SIGN UP AT THE BOTTOM OF ANY PAGE ON OUR WEBSITE TO RECEIVE IMPORTANT EMAILS FROM US, ESPECIALLY AT THIS TIME.
EFFECTIVE IMMEDIATELY: BECAUSE OF THE HIGH VOLUME OF CALLS AND REDUCED STAFFING, WE CAN NO LONGER PROVIDE ACCOUNT BALANCE INFORMATION OVER THE PHONE. THIS INFORMATION IS EASILY AVAILABLE TO MEMBERS THROUGH:
MARS 24/7 - 1(855) 595-4194 SYSTEM OR VIRTUAL BRANCH
CTFCU is open Monday through Friday, from 8:30 to 11:30 to serve you at the office by appointment only and, as always over the phone or by email. The lobby remains closed to conduct transactions. Thank you for your continued cooperation in our efforts to protect the health and well-being of our members and staff. See helpful guidelines listed below.
USE OR SIGN UP NOW FOR OUR 24/7 ONLINE VIRTUAL BRANCH AND MOBILE FINANCIAL SERVICES FROM OUR WEBSITE www.cambridgeteachersfcu.org
• Our online financial services, Virtual Branch, allows you to manage all your accounts remotely.
• Our Mobile financial tool through your Smartphone, the TouchBanking App, also gives you access to all your accounts, as well as, Mobile check deposit.
GET A DEBIT CARD NOW!
It is in the best interest of all members to get a debit card in order to get cash easily when you need it from your savings and/or checking accounts through our no fee SUM or CO-OP networks. See our website for the many SUM and CO-OP ATM locations throughout New England, and locally.
If you don’t have a debit card, please call the office to order one now. You’ll get your debit card mailed to your home within 7 to 10 days.
CASH/CHECK DEPOSITS AND WITHDRAWALS
• Anyone who needs a cash/check deposit at our office must call ahead to make an appointment and we’ll meet you at the door. Please have your ID to show in the window.
• Anyone who needs a cash withdrawal must call ahead to make an appointment and we’ll meet you at the door. Please have your ID to show in the window.
• Anyone who needs a check withdrawal must call ahead to make an appointment and we can either meet you at the door – please have ID to show – or we can mail the check to you.
• For all other financial transactions, please call the office for assistance. If our lines are busy, leave a message and we’ll respond ASAP.
Thanks for your cooperation during this challenging time and stay well!
YOU CAN ALWAYS BE ASSURED THAT YOUR DEPOSITS WITH CTFCU ARE SAFE, SECURE, AND 100% INSURED BY NCUA AND MSIC