MARS 24/7 Call Line

(617) 492-5603 or (617) 492-3670

M.A.R.S. is our 24-Hour Members Audio Response System that can access your account, give balances, check clearing information and withdrawal requests. Everything you need to know about M.A.R.S. is listed below.

Using MARS

  1. Call the MARS number (617) 492-5603 or 3670
  2. Press option "1" at automated attendant.
  3. Enter your account number followed by the # key.
  4. Enter your four digit PIN followed by the # key.
  5. Enter a transaction code followed by the # key.
    (See code list below)
  6. To end tour session, simply hang up or enter 99#.

Things to Remember

  • The # key must be pressed to conclude each entry.
  • The * key will pause MARS at any point.
  • Pressing ** will erase the last instruction you entered.
  • Pressing *# will repeat the last message.
  • To end the call, press 99#.
  • Enter the exact amount for each transaction, including dollars and cents. For example, to enter $100.00 press 10000#.
  • You may key ahead at anytime during the session. You do not need to wait for the voice prompt.
Transaction Codes
Share Balance Inquiries SB# or 72#
Share Draft Inquiries SD# or 73#
Share Withdrawals SW# or 79#
Share Transfers ST# or 78#
Last Deposits LD# or 53#
Last Withdrawals LW# or 59#
Loan Balance Inquiries LB# or 52#
Loan Payments Payoff LP# or 57#
Tax Information TI# or 84#
Loan Modeling LM# or 56#
Account Suffix Conversion Table
Suffix A is 21# Suffix T is 81#
Suffix B is 22# Suffix U is 82#
Suffix C is 23# Suffix V is 83#
Suffix D is 31# Suffix W is 91#
Suffix E is 32# Suffix X is 92#
Suffix F is 33# Suffix Y is 93#
Suffix G is 41# Suffix Z is 99#
Suffix H is 42#    
Suffix I is 43#    
Suffix J is 51# Suffix 0 is 10#
Suffix K is 52# Suffix 1 is 11#
Suffix L is 53# Suffix 2 is 12#
Suffix M is 61# Suffix 3 is 13#
Suffix N is 62# Suffix 4 is 14#
Suffix O is 63# Suffix 5 is 15#
Suffix P is 71# Suffix 6 is 16#
Suffix Q is 77# Suffix 7 is 17#
Suffix R is 72# Suffix 8 is 18#
Suffix S is 73# Suffix 9 is 19#

 

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